AgSmart Connect 2024

TERMS AND CONDITIONS OF TICKET SALE AND EVENT ATTENDANCE

These Terms and Conditions apply to the purchase of tickets for, and attendance at, events (“Events") organised by Agricultural Publishers Pty Limited trading as ACM Rural Events (ABN 55 000 560 430) (“Organiser”). The Organiser is a subsidiary of Rural Press Pty Limited trading as Australian Community Media ("ACM”). 

These Terms and Conditions apply to the original purchaser of a ticket, and any ticket holder whether or not they purchased their ticket (collectively, “You”). 

Please read these Terms and Conditions carefully before purchasing a ticket and/or attending an Event. By purchasing a ticket from the Organiser and/or attending any Event, You agree to be bound by these Terms and Conditions.

Variation to Terms and Conditions

1. The Organiser may vary these Terms and Conditions at any time by updating them and posting them on the Event website or otherwise by notifying You. 

Use of your Personal Information

1. ACM’s Privacy Policy is incorporated into these Terms and Conditions. 
2. You understand and agree that ACM may disclose, to other companies which are wholly or partly owned by ACM (Partner Companies), Your contact details as provided to ACM by You under these Terms and Conditions, for the purpose of such Partner Companies contacting You to share information about the relevant Partner Company’s products and/or services (whatever they may be). ACM must obtain Your consent for this purpose in accordance with applicable laws, and You may opt-out of this at any time by contacting ACM (contact details in ACM’s Privacy Policy).
   
   

TICKETS

Limitations on number of tickets purchased

1. When purchasing tickets for an Event You may be limited to a specified number of tickets. If You exceed the stated ticket limit, You may have any or all of your orders and tickets cancelled without notice by the Organiser at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits may apply to comply with COVID compliance or venue compliance. 

Organiser ticketing errors

1. While the Organiser takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The Organiser may cancel an order made by You as a result of any such error, however in the case of a pricing error the Organiser will endeavour to contact You to give you the option of purchasing the ticket at the correct price.
   
   

Customer ticketing errors

1. If Your error results in the Organiser reprocessing the ticket transaction at Your request, the Organiser may charge You the Organiser’s actual costs incurred in reprocessing the ticket transaction, including any chargeback to the Organiser by a third party.

Refunds, exchanges and replacements

1. The Organiser will only offer a refund or exchange of a ticket if an Event is cancelled, rescheduled or significantly relocated by the Organiser (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Without limiting your rights under applicable law, You must apply for a refund within seven (7) days before the event starts. The Organiser will not offer refunds or exchanges for a change of mind and post event.
2. If an event is cancelled, rescheduled or significantly relocated by the Organiser, the Organiser’s liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), the Organiser will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
3. The Organiser may not replace tickets at a general admission Event (where seating is unallocated).
4. The Organiser will only replace lost, stolen, damaged or destroyed electronic tickets if the authenticity of the ticket can be verified, including proof of purchase, and if You give reasonable notice before the Event. The Organiser may charge a reasonable fee for the replacement of tickets. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an Event. 
5. In most cases, refunds will be automatically processed to the credit card originally used for purchase.
   
   

Resale of tickets & scalping

1. Tickets may not, without the prior approval and written consent of the  Organiser, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticket holder of the ticket may be refused admission. The Organiser will use reasonable efforts to notify You of such action.

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

EVENT

Ticket presentation

1. You must present your ticket QR code at the point of entry at the Event. 
2. Where concessions are applicable, suitable and valid identification must be provided for tickets and at the Event.
   
   

Variations to Events

1. The Organiser reserves the right to add, withdraw, reschedule, substitute and/or vary advertised Event programs, Event directories, prices, venues, COVID compliance and audience capacity at its discretion.
   
   

Conditions of entry

1. Admission to an Event may be subject to the Organiser’s additional terms of Entry as notified to You or displayed at an Event including mandatory requirement to supply contact details of principal ticket purchaser.
2. You may be denied entry into, or removed from, an Event where the Organiser has reasonable grounds to do so, or otherwise if the Organiser considers you have breached these Terms and Conditions or the Organiser’s Code of Conduct, or you are intoxicated, under the influence of illicit drugs or adversely affecting the enjoyment of the Event by others.
3. You will be required to check-in at the event, before entering.
4.  No pets permitted on the Property at any time during the Event (including bump in and bump out). With the exception of guide dogs or assistance animals for the vision impaired, service dogs for medical or disability requirements and animals approved by the Organiser involved in official demonstrations and displays.
   
   

COVID-19 specific conditions of entry

1. You acknowledge that an Event may be scheduled to be held, or will be held, during a time at which one or more Government directions, orders or regulations may be in force, including regarding the number of attendees, the Event itself and/or validation of vaccination. If so, the Organiser may:
   
   

1. 1. cancel or postpone the Event;
   2. reduce the number of persons who may attend the Event; and/or
   3. impose requirements for the purpose of complying with such directions or regulations,

in which case You may receive a refund in accordance with these Terms and Conditions.

1. You must comply with all Government directions, orders and regulations relevant to attending the Event.
2. If You are attending the Event as part of a group, the primary ticket purchaser will be responsible for knowing the contact details of all attendees in Your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
3. You and all attendees in Your group must commit to stopping the spread of COVID-19. If at the time of the Event, either you, or any other members of Your group are feeling unwell or are subject to a self-quarantine or self-isolation period, You agree not to attend the event. If You do attend the Event, You agree to assume all risk associated with COVID-19.
   
   

Authenticity and validity of tickets

1. You may be refused entry to an Event if the Organiser considers that your electronic ticket is not authentic or valid, or has not been purchased from the Organiser or other authorised points of sale.

GENERAL TERMS The term “including” when used in these Terms and Conditions is not a term of limitation.